We hope you are delighted with your RELEASE purchase. However, if you wish to return your order, please do contact us at info@releaseatelier.com within 7 days of receiving your order.
Unfortunately, we do not offer free returns and we would advise sending the work via a recorded or tracked delivery service as we cannot be held responsible for lost or damaged garments in transit.
Providing the work is unworn with the original tags remain attached, packed into the original folding box, once we have received the return, we will process the refund for you. Please note that shipping costs are non-refundable.
We offer an extended 14 day returns period for all international customers. Please do note that we do not offer free returns or exchanges for international orders. Please do allow 5-10 working days for returns to be processed from the date our warehouse receives your return.
All works are carefully checked before they are shipped, however occasionally we might miss something and, in this instance, providing it has not been worn and the original tags remain attached, packed into the original folding box, we would be more than happy to send a replacement.
If your work arrives damaged, please contact us within seven days of delivery at info@releaseatelier.com. also providing parcel opening video and photos. We can only offer an exchange or refund goods if the work was faulty on arrival. We also cannot accept responsibility for works that have been damaged during washing. Similarly, works that are damaged from wear and tear will not be considered faulty.
We understand that, as consumers, we all want to receive a ‘perfect’ work but, as in any manufacturing process, minor anomalies occur and we don’t consider these a justification for taking them out of use as they’re still beautiful and completely fit for purpose. Residual colour in the fabric and small fabric flaws will not be considered faulty. Any works that are not fit for purpose will be deemed faulty and used as a sample. This is part of our brand plan to reduce waste and to continue to embrace the imperfections in natural materials.
樣品特賣
SAMPLE SALE
請知悉所有特賣或折扣商品皆不提供退貨退款。
Please note that all works purchased as part of a sale or promotion are non-refundable and returns.
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